https://www.davidjamesdesigner.com/home daily 1.0 2023-04-24 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/4074b444-c599-45eb-9bcf-ee62cca5fa32/Reference1.png Home https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/f453e227-89ea-4789-9515-13716f094801/image+139.png Home https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/2c3f8976-a64b-4438-a70b-abc588b259d6/image+141.png Home https://www.davidjamesdesigner.com/contact daily 0.75 2021-05-09 https://www.davidjamesdesigner.com/featured-work daily 0.75 2023-04-24 https://www.davidjamesdesigner.com/featured-work/crm-software-application monthly 0.5 2023-04-24 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625628815765-55FGW48EB388QJQBD0DF/panels1.1header+2.PNG Featured Work - USAA: Internal Employee CRM Software - CRM Applications https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625541100780-NQNCMZNFLR96MFXGBVYU/setup1.1.PNG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625541566136-GS0BNVA2XZINW64WHSU5/LogInOff-wireframes.PNG Featured Work - USAA: Internal Employee CRM Software - Log In/Off Experience The design for handing view states or states of authentication were necessary for compliance. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625541389292-94QNPZ6DH0YF8LNYF6G8/launchpad-wireframes.PNG Featured Work - USAA: Internal Employee CRM Software - Non Member Views This experience was designed to handle the functions the MSR needs to handle while not actively on a call. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620525391528-YVO5RD17VXDQUUBKGGAN/MoreWireframes.jpeg Featured Work - USAA: Internal Employee CRM Software - Refined Exploration. It was at this stage where the type of search capabilities and features were starting to be defined and prioritized. Getting here was a combination of individual exploration and cross channel collaboration for tech and business feasibility. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620525367585-KPWJCZ2VJX5CBVQ548LX/wireframes.jpg Featured Work - USAA: Internal Employee CRM Software - Initial Exploration. This stage was 1 part researching how common search engines actually work in the wild and 1 part figuring out how our customers actually want to search. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625628856309-AAYB36PY4GW4P029YR6X/Auto+Loan+Application+2+%28Denser%29-+Panels+Expanded+Copy+43.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625628878658-YVB2TC3YY8NOSZJM276F/Auto+Loan+Application+2+%28Denser%29-+Panels+Expanded+Copy+33.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625628910971-Z6J9KCE0XXIKP66K914E/setup1.1.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625628930410-6E7QMWB0LPBNSNRP0BEJ/setup1.2.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620525871324-5VYK8EAQWJ30Z9GW3P7P/Workshop.jpg Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620525843449-GIWLYTZC1TQMFTIQHOB5/sythensis.jpg Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625541916004-N5GJTES51AHVZ7JENFM6/launchpad-synthesis.PNG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542027301-JOC0TROHCTOCRU5TXQMM/notes-synthesis.PNG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542754967-F54I7GC1IGMRRKCXNKSJ/contactTimeline-exploration2.PNG Featured Work - USAA: Internal Employee CRM Software Contact Timeline Exploration https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542813117-BBFGO5SO8YI69W2F24DG/notes-exploration.JPG Featured Work - USAA: Internal Employee CRM Software MSR Notes Exploration https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542254127-E1M0XGYA3P3IM3NFJGR6/notes-final1.3-leftPanel.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542530036-UT5RMYYF1CXRX7H85FHG/notes-final1.3.JPG Featured Work - USAA: Internal Employee CRM Software Member Notes https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542406556-IRH5KM6IMN9F5OWFALNJ/contactTimeline-section.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625542474641-QZ1NZQ5XBZ77S5PUDF4K/final1.1.JPG Featured Work - USAA: Internal Employee CRM Software Contact Timeline https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625543001400-YQ7YBQZ2SV5D6J1FRU9X/logInOff-hifi.PNG Featured Work - USAA: Internal Employee CRM Software - Log In/Off https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625627641293-LGF4E6BWRW8852IYO8FI/search1.1.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625628967734-16P1KYAGSPXFBFH5J5NL/Auto+Loan+Application+2+%28Denser%29-+Panels+Expanded+Copy+42.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625627815242-TQ8JIKS1CHJ11WKZE1YJ/panels1.1.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625627899615-RTJDZZA71H3KO91GNOPJ/phonetool1.1.JPG Featured Work - USAA: Internal Employee CRM Software https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625543242888-4NWZCRX70NUDNJ1FON0T/icons1.2.PNG Featured Work - USAA: Internal Employee CRM Software Final options for CRM applications https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625543220900-25AF7SQYCODZIBEZJG7A/icons1.1.JPG Featured Work - USAA: Internal Employee CRM Software CRM applications Icon and Branding designs. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625543319320-KHN24G33GFOISZ76Y9WT/aa1y1.2.PNG Featured Work - USAA: Internal Employee CRM Software A11Y Callouts on focus order and tab order. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625543349884-F668K4M43PGXGMO6K2AA/a11y1.3.PNG Featured Work - USAA: Internal Employee CRM Software A11Y component guidance https://www.davidjamesdesigner.com/featured-work/digitize-mail-systems monthly 0.5 2023-04-21 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620575787146-EFDC3T5GEBQ1NQE693MA/DigitizeMail_PortfolioCover.jpg Featured Work - USAA: Digitize Mail Systems - Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620577325777-6P257VK7UFMA6LAYLBOL/support2jpg.jpeg Featured Work - USAA: Digitize Mail Systems - Importance/Difficulty Matrix. The idea here is to get the product owners and stakeholders to prioritize which problem areas are worth the time and money to focus on. This also creates a sense of shared agreement on beginning direction. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620577130758-OJ4H6AVKWF5UOBVF4JOX/support1jpg.jpeg Featured Work - USAA: Digitize Mail Systems - Problem Statement Free Listing Exercise. A standard HCD practice involving a time boxed free listing and affinity mapping exercise. Great for gathering a lot of perspectives quickly and chunking them into themes. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620577532443-7RLBS80L32QK0RW7P0UH/support3jpg.jpeg Featured Work - USAA: Digitize Mail Systems - User Need Statements. The goal here is to explore how those problems connect to real humans and create a sense of empathy with the user. This is done by exploring who’s being affected, what the user needs to do, and why does it matter to them. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620579060301-8DZUP3EBFZM5K4BQ6NLH/support4jpg.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620580516430-5JE6HSPYPOE81THZ0E19/findings3.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620584630561-9CE5WV0WDJGE9HZF291I/Lofijpg.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/e5279a2f-29be-4577-af85-637e8464f261/App+Notification+Examples+-+iPhone+X.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/6bf5ccf5-cb7c-4f61-87fe-a2d42f3c8af5/Upload+Documents+action+sheet+v1.1.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/e1f146d6-9d89-49b8-9670-f1a186b7ba78/Send+Documents+Camera+Open+v1.1.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/c14355af-c239-4edb-8963-03712641e744/Upload+Documents+v1.3+w.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/cb1fd4e5-91df-46b4-b30a-0b33c2f05556/Upload+Documents+v1.3+wCreate.jpeg Featured Work - USAA: Digitize Mail Systems https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/9339c33a-83f7-4caf-b592-c74f3f28f43d/Received+Documents+Status+Tracker+v1.1+Copy.jpeg Featured Work - USAA: Digitize Mail Systems https://www.davidjamesdesigner.com/featured-work/augmented-reality-car-shopping monthly 0.5 2023-04-21 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620587644317-VH3P0ANSEKUEGANY3PVU/Cover1.PNG Featured Work - USAA: Augmented Reality Car Shopping - Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620589347932-BQ7KZ1K1CXXSDIVW966U/Image2+3.JPG Featured Work - USAA: Augmented Reality Car Shopping Sometimes you just need to get an idea out and use what you got. For me, this was a rolling whiteboard and some markers. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620589384475-Z0OVA2801UIJY1OKP5OM/Image5.JPG Featured Work - USAA: Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620589817253-5WFCPQ4R2ZMQN50A3HCO/AR+MVP.PNG Featured Work - USAA: Augmented Reality Car Shopping 1st iteration of the design in a real environment. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620589772165-MSTF9X9Z6NWV3BTM9IRV/Image4.JPG Featured Work - USAA: Augmented Reality Car Shopping Me learning about how to design with AR in a real environment. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620590058218-RRG5Z46YZSNFUMAXWCJ5/misc-featBnr-listAutoAR.PNG Featured Work - USAA: Augmented Reality Car Shopping Exploring what is helpful to be shown to the user. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620590028504-JLY7Z5K46BFBHDRL87EK/IMG-0021.PNG Featured Work - USAA: Augmented Reality Car Shopping 2nd iterations of the design tested in a real environment. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620590772639-XWLBYLMVRRD7F73KVLCX/final-slide%5B1%5D%5B1%5D.JPG Featured Work - USAA: Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/ee6f5b5a-2bbd-49b5-8beb-cc14e884e130/Image.JPG Featured Work - USAA: Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/3acbb693-7f9c-415e-bd30-d36498a19b02/Image3.JPG Featured Work - USAA: Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/e9ebf215-e32d-4222-b897-879b40ab8d3f/Cover1.PNG Featured Work - USAA: Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/20160a9a-9bfa-41c3-87f7-703ac2d20926/Image2+2.JPG Featured Work - USAA: Augmented Reality Car Shopping https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/ac8d354b-d2df-4a3c-845b-4450cd2162a2/pc-arPilotLanding.JPG Featured Work - USAA: Augmented Reality Car Shopping https://www.davidjamesdesigner.com/featured-work/us-patents-x4 monthly 0.5 2023-04-19 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1620685978651-TDE8WBOLC2N1F05ZB8Y8/patent1%403x.PNG Featured Work - U.S. Patents (x8) - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/8ed7971f-a992-4660-9395-43bd0ee09124/patent1.framed.PNG Featured Work - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/4dfad2cc-16e4-451a-8935-b33acd8d1c9b/patent2.framed.PNG Featured Work - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/bdb2ba31-ba89-4504-a42b-9772eb56ec4b/patent3.framed.PNG Featured Work - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/a45499d3-322e-42b0-b1bf-f09032187120/patent4.framed.PNG Featured Work - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/8f35381d-a724-4764-8e08-73f47473d189/layout.framed.PNG Featured Work - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/e5449b81-41a1-412a-86b9-fc2503453080/phone1.framed.PNG Featured Work - U.S. Patents (x8) https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/69566b35-d6de-408d-a4c9-786c9d0e384b/phone2.framed.PNG Featured Work - U.S. Patents (x8) https://www.davidjamesdesigner.com/featured-work/biometric-authentication monthly 0.5 2023-04-21 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621103481026-7PDRNDOHJT7ULDV8Z0TF/CoverImagePhoneBiometrics2Main.PNG Featured Work - USAA: Biometric Authentication - Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625528348600-534LDJ874USDD1Y1N6TJ/IA-infrastructure.JPG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625528743799-JR9GDZ97X1433MDPS4AL/05-MultiFace.JPG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625529549113-XG3L31MXXVS71VM5364Z/IosHP.JPG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625529597069-LC00PW1MA7BJ9NVI44TI/IosHP2.JPG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625530166242-OS1A0N9DG1E9SZKI3ZS5/fieldtest2.PNG Featured Work - USAA: Biometric Authentication Testing how the fail scenarios worked. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625530123842-KWHZC9M67X8H2VICNLQ7/fieldtest1.PNG Featured Work - USAA: Biometric Authentication 1st iteration of the design testing face recognition in a real environment. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625530276666-EJX9G95N7T351WOBGT97/fieldtest3.PNG Featured Work - USAA: Biometric Authentication At this time our main usability was guerrilla feedback and testing on fellow coworkers. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625530382300-QGGQR45XQ74EHX6Z2UQP/fieldtest4.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625530470682-07355NTRHSQVJ7ME7ISH/fieldtest5.PNG Featured Work - USAA: Biometric Authentication One of the biggest findings was handling users with glasses that often reflect and can’t capture face geometry. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625530531802-N38FYTOMAUQO1TINLMN2/fieldtest6.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621106531538-XLI18AGTT1QPHWXFF0WZ/multiPhone.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625531243784-NL9QTF32IHLDR9JEDGTK/brand1.JPG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621106765456-VR5VDALTPYNW1OFAWNMG/CoverImagePhoneBiometrics2Main.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1625531516455-UCOC8UKN2VM5VYKWW7J2/futurestate1.2.JPG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/f5f43a13-4370-4bdf-8f84-4f1fe19e8ccd/face-blue.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/90d1a838-b118-49b5-826d-8836162b6304/IMG-0033.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/5af61b4d-c4f3-4aac-9efc-ee923904829e/voice-blue.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/fe99e513-7199-45c0-9d56-92573cc646a2/Touch+ID+1.PNG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/816c259e-b40b-4e3f-a0b8-62c9755b5d6d/TouchID-update.JPEG Featured Work - USAA: Biometric Authentication https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/37f06737-6482-439f-8c75-78500fa95273/IMG-0028.PNG Featured Work - USAA: Biometric Authentication https://www.davidjamesdesigner.com/featured-work/small-business-products monthly 0.5 2023-04-21 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621108675458-PAPG5L8HQ4C28LBKK1IU/Artboard2.JPG Featured Work - USAA: Small Business Products - Small Business Products https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621109596803-JH9VXSRSTOMFDQBSW7C6/CC+Storefront+Flow.JPG Featured Work - USAA: Small Business Products In person cross channel collaboration helping to define basic user flows and requirements. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621109646729-7Y5WZXW18UEIWAQRI0VW/SBCC+Referral+Landing+Page+Wireframe+Mockup+1.JPG Featured Work - USAA: Small Business Products A sample low fidelity wireframe of the product page concept. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/38548e44-775c-4d2a-81cc-ed02c065cbca/Artboard.JPG Featured Work - USAA: Small Business Products https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/f06de92e-4c2f-46bb-bc4f-c86557b1e100/Artboard2.JPG Featured Work - USAA: Small Business Products https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/22c90e35-f932-4aa8-bb43-0c9d52af7ac8/Artboard3.JPG Featured Work - USAA: Small Business Products https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621112301126-M5RWJ3GJUJMO4F903I2X/1-phase-1---updates-loan-flow---account-detail-collapsed---mobile.jpg Featured Work - USAA: Small Business Products https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/52d0c38b-9e69-42c0-b1f5-18049869f361/CCMainTabsV1-02-02.JPG Featured Work - USAA: Small Business Products https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1621112263312-ZGTJTIG1Y6TWTRMPLBV0/TEASER.jpg Featured Work - USAA: Small Business Products https://www.davidjamesdesigner.com/featured-work/indeed-verification-center monthly 0.5 2023-04-24 https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/a91d0a3b-50fc-4717-b47e-bee65307b8d1/Main+Image2x.png Featured Work - Indeed: Employer Verification Experience - Indeed: Employer Verification Center https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/dfc3d466-d768-4d2b-9e97-949e892a66b0/Customer+Problem+2.png Featured Work - Indeed: Employer Verification Experience - Types of Scams There are various methods, such as fake check, romance, reshipping, and crypto scams. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/f043caf0-4d28-44f5-8448-b1e0b653a8ab/Customer+Problem+1.png Featured Work - Indeed: Employer Verification Experience - Fraud is Rampant Fraud is a very lucrative multi-billion dollar industry, mainly coming from Russia, Nigeria, Bangladesh, and China. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/1785aec5-45ba-4245-9c3d-5a963d8d75c8/Customer+Problem+4.png Featured Work - Indeed: Employer Verification Experience - Why Fraud Happens One of these sites is real and one is a mirrored fake version, can you spot the difference? Scammers are getting more sophisticated and target job seekers desperate for jobs and money, most of whom are unfamiliar with these scams and don’t know what does or doesn’t make sense. Often, the perpetrator begins by giving the victim money or goods and building trust rather than asking for things upfront. https://images.squarespace-cdn.com/content/v1/6089959c91c4396731ef1725/9f66c8ba-8d3b-4406-8f98-2d920b3dc11d/Customer+Problem+5.png Featured Work - Indeed: Employer Verification Experience - Company Reputation and Indeed Brand Both businesses as well as Indeed are hurt by job seeker fraud. Any companies that get mirrored can damage their reputation in irreversible ways. 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